Need help with an order?
We're here. If you've had an issue with your purchase, download, vinyl delivery, or anything on the site, reach us directly using the options below.
Order Issues
Wrong item, damaged vinyl, download not received, duplicate payment, or any other order problem? We'll sort it quickly.
WhatsApp Support
FASTESTFor urgent problems or real-time help, message us directly on WhatsApp.
07454 828 222Available: Mon–Fri, 10am–6pm (UK time)
Download / Sample Pack Help
If your digital files didn't arrive or a link expired, we can resend everything instantly.
When contacting us, include:
- • Order number
- • Email used at checkout
- • What you purchased
- • The problem you're having
Vinyl Shipping
If your record hasn't arrived yet, check the typical delivery times:
Outside these windows? Contact us and we'll investigate.
Technical Issues With the Site
If something isn't working (broken page, checkout issue, playback problem), please tell us:
What page you were on
What device you're using
Screenshot (if possible)
This helps us fix it faster.
We Always Make It Right
Big Drum Records is a small independent label — every order matters to us. If anything goes wrong, we'll replace it, resend it, or refund it. No nonsense.